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Our policy covers the period from paying for your order to 14 days after it's receipt. You must notify us of your intention to return goods within this period and ensure we receive them back within a further 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it (Test shoes for fit on a carpeted surface!). It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
For returns from outside of the UK it is the customer's responsibility to correctly complete and attach a customs declaration which must clearly show the export reason or category of items as ‘RETURNED GOODS’.

To return your goods, you should mail them to:
You will be responsible for paying for your own shipping costs for returning your goods. Return shipping costs are non-refundable (excepting product faults). Unfortunately, we are unable to provide a subsidised returns or shipping service.
You should use a trackable shipping service which guarantees delivery within the timescale of these policy conditions and purchase shipping insurance. We don’t guarantee that we will receive your returned goods.
For returns from outside of the UK it is the customer's responsibility to correctly complete and attach a customs declaration which must clearly show the export reason or category of items as ‘RETURNED GOODS’.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit for the cost of the goods excluding our standard delivery charge ( excepting product faults) will automatically be applied to your credit card or original method of payment, within 14 days. Deduction of our standard delivery charge also applies to purchases made using 'free' or 'discounted' delivery (excepting product faults).
Refunds may be made in £GBP and therefore maybe subject to exchange rate fluctuation.
We do not reimburse your Customs duties, taxes, tariffs, charges or agent fees etc.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, missing parts or shows any signs of wear for reasons not due to our error.
- Any returned goods not notified to us within 14 days of receipt or received back more than 28 days after receipt.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mark@dromarti.com.

All Deliveries are fully insured. However, we are unable to refund you for lost or missing orders until 20 - 25 working days after Royal Mail's delivery aim period - https://www.royalmail.com/international-compensation

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you need to exchange your goods for the same item of a different size, please send us an email to mark@dromarti.com
You will be responsible for all shipping costs.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please also refer to our Terms of Service, Privacy Policy and Shipping Policy.